Terms & Conditions
These Terms and Conditions govern all sales related to SnakeClamp Products, dba SnakeClamp.com.
Shipping and Order Placement
All orders will be shipped with 24 hours of order placement (except weekends and holidays). Orders placed on Friday may be shipped on Friday or Monday. You will receive an order confirmation via email. Hotmail users may not receive an order confirmation email because Hotmail often blocks email from PayPal. You will also receive an email from the United States Postal Service when we print your shipping label. This email will include a Track & Confirm number to allow you to track your shipment. If you have any questions, please Contact us. Please see our Shipping page for additional information.
NOTE: Paypal's fraud-prevention department occasionally "flags" transactions for review. This review process takes 24 hours and prevents us from shipping the order until cleared. If your order is delayed we apologize for this inconvenience.
Returns & Refunds
We want you to be 100% satisfied with your purchase. Please visit our Returns page for additional information.
Pricing
We strive to offer a balance between high quality and affordability. However, we may find it necessary to increase our prices from time to time.
Sales Tax
We collect sales tax for products shipped to Virginia (5%) and Maryland (6%).
Payment Processing and Security
All transactions are processed by PayPal, our secure payment processor.
- When registering or logging into PayPal, PayPal verifies that your internet
browser is running Secure Sockets Layer 3.0 (SSL) or higher.
- Information is protected by SSL with an encryption key length of 128 bits
(the highest level commercially available).
- Your personal information is stored on PayPal's servers and heavily guarded, both
physically and electronically. To further shield your credit card and bank
numbers, PayPal does not directly connect their firewall-protected servers to the
internet.
- SnakeClamp.com does not have access to your bank or credit card information.
Order Cancellations
You can cancel your order by sending us an email at support@snakeclamp.com. We will cancel your order unless it has already been shipped out. Shipping charges are not refundable. We will notify you via return email. If your order was already shipped, please visit our Returns page for additional information.
Privacy
We do not share your personal information with anybody. You may read our complete Privacy Policy here.
Warranty
We guarantee our products to be free of defects in materials and workmanship and are pleased to offer a limited lifetime warranty. Simply return the product to us and we will promptly replace it with a new unit of equal or better design and quality. This warranty does not cover damage caused by the consumer.
Use And Care Of Your SnakeClamp
Your SnakeClamp is a high-quality product that is intended to be used in dry indoor conditions. Do not expose your SnakeClamp to damp or wet conditions, as moisture can cause rusting of the gooseneck and other components.
Copyright
All materials contained herein and on SnakeClamp.com is copyrighted by SnakeClamp Products, 2011.
Last Update
October 13, 2010
